FAQ

When will my order arrive?

Each one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.

 

Can I frame these prints myself?

Yes, we offer unframed prints so you can place the print in any existing frame you own or any pre-made frames you like. Just select “Print Only” when adding the artwork to your cart.

 

Do your frames come with hanging hardware?

Yes. All of our framed prints come ready to hang with a hanging hardware pack on the back.

 

What are your frames made of?

All of our frames are made from wood and hand assembled for each piece.

 

Do you include any payment information on the package?

No, we do not include an invoice with your order just a shipping label or packing slip. Our fine art prints make great gifts. We also offer gift cards if you’re unsure of what to choose for that special someone.

 

My print arrived damaged. What should I do?

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to contact@koymanprints.com so we can help.

 

Do you use glass or acrylic for your framed prints?

We use a thick sheet of acrylic for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.